We do not offer direct exchanges. If you want to exchange an item, please follow the return process below and then make a new purchase for the desired item.
We accept returns only within 7 days of receiving your original order.
Initiate a return via email to hello@mawkini.com and include your name, order details, the code of the item with the reason for your return.
Terms & conditions
- Place each item you're returning with all the original packaging inside the Mawkini mailing bag.
- Items must be in original condition, with all tags remaining in place, including hygiene seal.
- For sanitary reasons please try on swimwear over your underwear.
- Items must not have been worn, washed, soiled or altered in any way.
- No makeup/deodorant/spray tan marks on merchandise.
We will send you an email as soon as you return is received, inspected, and approved for refund. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Refunds may take up to 10 business days to process from the day that we receive the returned items. Once your return has been processed, you will be refunded in the original form of payment. Please allow 7-14 days for funds to be returned to the account.
All return costs are covered by the customer except for a damaged item or a wrong order.
We offer hassle-free returns on your behalf for a flat rate of AED 35 to be deducted from your refund.
* Sale or discounted with a promo code items are non-refundable.
Faulty items:
In the instance, you receive a faulty or damaged item, please contact us immediately at hello@mawkini.com with a photo so we can help you sort it out as quickly as possible.
We do not offer direct exchanges. If you want to exchange an item, please follow the return process below and then make a new purchase for the desired item.
We accept returns only within 7 days of receiving your original order.
Initiate a return via email to hello@mawkini.com and include your name, order details, the code of the item with the reason for your return.
Please do not send returns without our confirmation.
Our return address is: Transworld Logistic LLC , Warehouse #2, street 24, Al Quoz industrial area 4, Dubai - UAE
Terms & conditions
We recommend a shipping method with a proof of delivery or tracking number.
Email shipping information and tracking number to us promptly so we can track & trace your return item.
Keep your proof of postage until receiving confirmation that your return has been received & processed.
Please be mindful. Returns are the responsibility of customer. Mawkini is not responsible for returns that are lost, undelivered or incorrectly addressed.
- Place each item you're returning with all the original packaging inside the Mawkini mailing bag.
- Items must be in original condition, with all tags remaining in place, including hygiene seal.
- For sanitary reasons please try on swimwear over your underwear.
- Items must not have been worn, washed, soiled or altered in any way.
- No makeup/deodorant/spray tan marks on merchandise.
We will send you an email as soon as you return is received, inspected, and approved for refund. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Refunds may take up to 10 business days to process from the day that we receive the returned items. Once your return has been processed, you will be refunded in the original form of payment. Please allow 7-14 days for funds to be returned to the account.
All return costs are covered by the customer except for a damaged item or a wrong order. Original shipping charges are non-refundable.
* Sale or discounted with a promo code items are non-refundable.
Faulty items:
In the instance, you receive a faulty or damaged item, please contact us immediately at hello@mawkini.com with a photo so we can help you sort it out as quickly as possible.
